Firefly Electric fireplaces are tested and inspected prior to shipment and are guaranteed from defect to the purchaser of each new product.

Any part which proves to be defective in material or workmanship under normal use within one year of the date of purchase will be replaced or repaired free of charge (Light bulbs are not covered by this warranty). Any such defect should be brought to the attention of the dealer where the product was purchased.

The Company's only obligation under this warranty will be at its sole option to repair or replace any part proving defective.

The owner / user assumes all other risks, if any, including the risk of any indirect or consequential loss or damage arising from the use or inability to use the product.

The warranty will not apply if, in the sole judgment of the Company, damage or failure has resulted from accident, alteration, misuse, abuse or incorrect installation / operation.

The foregoing is in lieu of all other warranties expressed, implied, or statutory, and the Company neither assumes, nor authorizes any person to assume for it any other obligation, or liability in connection with said product.

Returns:

In line with our 100% satisfaction guarantee we will arrange for our shipping company to pickup your fireplace at our expense in the unlikely event that you are not completely satisfied with your purchase. Your only obligation is to make sure the goods are available to be loaded onto the truck on the agreed day and that the goods are packed in the original packaging as shipped with a valid R.O.G. (return of goods) number. Please do not ship any items C.O.D with your own carrier as they will not be accepted. R.O.G numbers are available from customer service department via email and your request must be received within 7 business days from the date of arrival of your fireplace, please include the reason for the return with this request,. If you are considering returning the fireplace because you are having difficulty with setup or we are sending replacement items we will extend the 7 day R.O.G. request time limit whilst you give us the opportunity to help with any issues. Full credit will not be issued to any items that arrive back with damage that has obviously been caused by neglect, malicious damage or careless assembly.

Firefly Electric fireplaces
Fireflyfireplaces.com
1 866 firenow